Refund policy

Returns & Exchanges (within Jordan only)
Not quite the right fit or style? No problem. Within Jordan, you can return eligible items for store credit, or exchange them, within:

  • 14 days for items bought at full price
  • 7 days for items bought during a sale, discount or offer period

Return shipping is at the customer's expense. To be eligible, items must be in the same condition you received them — unworn, unused, unwashed, with all tags attached and in their original packaging. Proof of purchase (receipt or order number) is required.

How to request a return or exchange

  1. Sign in to your DWEGO account → Orders → select the item(s) and submit a request.
  2. We review your request within 3 business days and arrange a pickup.
  3. Once received and inspected, we issue store credit for the total eligible amount by email. Store credit is valid on all products and has no expiry date.

Shipping, delivery, customs and clearance charges are non-refundable.

Damaged or incorrect items
If your item arrives damaged or incomplete, return costs are on us. Email us a photo of the issue and we'll find the right solution together.

Refunds (conditional)
Refunds are issued only if:

  • The product is damaged (e.g. tears, stitching issues, or manufacturing defects)
  • You received the wrong product (a DWEGO error)
  • The product doesn't match its online description (e.g. wrong color or details)

Outside these cases, DWEGO reserves the right to decline the request after review. Requests are invalid if the defect was customer-caused or the item has been used or worn.

  • Refund requests must be submitted within 24 hours of delivery (extensions at DWEGO's discretion).
  • Submit via your DWEGO account → Orders → return request, or contact info@dwego.com / +962 771200400.
  • Requests are reviewed within 3 business days and you'll be notified by email.
  • If approved, the refund is issued to your original payment method within 10 business days (your bank may need extra time). If more than 15 business days pass after approval, contact us.

Non-returnable items

  • Custom or personalized products
  • Personal care and beauty items
  • Underwear (for hygiene reasons)
  • Accessories
  • Sale items
  • Gift cards